Customers have two days from the product’s delivery date to apply for a replacement. To be eligible for replacement please follow mentioned points.
Replacement:
– In case you have received a defective product/wrong product, you have to share an unpacking or unboxing video of the product to support@arayle.in (unboxing video is compulsory)
– In case of skin fitting or inaccurate cutting issues, customers have to send a skin-applying video with the usage of a hair dryer/hot gun while wrapping a skin. please share the video to support@arayle.in
Within 24-48 hours our team will contact you and you will get a replacement within 7 working days
Cancellation:
We are not accepting cancellations after placing the order.
Incorrect product Ordered / Incorrect address or phone number
If you have ordered an incorrect product on our website, then you can change it within 2 hours after placing the order, for changing Incorrect product contact us at support@arayle.in
You cannot change the order after it has been shipped and ARAYLE is not liable for any kind of replacement or refund for an incorrect product ordered by a customer.
If you have entered an incorrect address/Pincode/Phone number then the product will be not delivered and it will be returned to us. for this, the customer has to pay return shipping charges of 100 Rs. Once we receive your product we will resend it to you.
If you have not received the order but the status is showing delivered.
Please email us within 24 hours if you have not received your order but the tracking status shows delivered. If you do not contact us within 24 hours since the order was marked as delivered, we will not be able to assist you in this issue. The carrier refuses to do any investigation of your order after 24 hours.
Refund policy:
Contact us at support@arayle.in for questions related to refunds and replacements.
refund will be initiated within 2 working days.
Shipping policy:
Once your order is shipped, you will be sent an email and SMS with the tracking information for your order’s shipment. The total time it takes to receive your order is shown below:
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time (1-2 working days) : The time it takes to prepare your item to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time (3-7 working days) : The time for your item to travel from our warehouse to your destination.
Notice: Fast Delivery to Andaman & Nicobar Islands! Get your orders delivered within 15 working days.